Hyderabad: India’s Global Capability Centers (GCCs) are rapidly evolving beyond their traditional role as cost-optimization units and are now emerging as strategic intelligence hubs driving enterprise-wide AI adoption, workflow orchestration, and digital transformation across global organizations.
This transformation took center stage at the Dun & Bradstreet GCC Summit Hyderabad 2026, where industry leaders discussed how India-based capability centers are increasingly influencing strategic business operations, enterprise intelligence, and next-generation AI integration.
“The conversation around GCCs has fundamentally changed,” said Shivendrasinh Patankar, popularly known as Shiv, from Supervity AI. “These centers are no longer operating solely as execution engines. Increasingly, they are becoming part of strategic decision-making environments across global enterprises.”
Industry executives at the summit highlighted that GCCs are now playing a central role in several high-value enterprise functions traditionally managed from global headquarters, including enterprise AI deployment, operational analytics, procurement intelligence, workflow automation, cybersecurity operations, platform engineering, and strategic business operations.
Experts noted that the shift reflects the broader evolution of enterprise AI adoption globally. While organizations initially focused on standalone AI pilots, enterprises are now prioritizing integrated intelligence systems capable of connecting fragmented workflows, operational structures, and institutional knowledge across business units.
A major trend discussed during the summit was the emergence of enterprise “AI Command Centers” — centralized orchestration environments designed to unify workflows, decision-making systems, and operational intelligence at scale. Companies such as Supervity AI are increasingly focusing on enterprise-wide workflow intelligence models that move beyond isolated automation use cases.
According to Shiv, the key challenge for enterprises today is not the lack of AI tools, but the inability to create organizational coherence across systems and teams.“Most enterprises are not struggling because they lack AI tools. They are struggling because intelligence remains fragmented across systems, teams, and workflows. The next phase of transformation will belong to organizations that can unify operational intelligence across the enterprise,” he said.
The summit also underlined the growing strategic importance of India’s GCC ecosystem, with Hyderabad emerging as a major hub for enterprise transformation initiatives, AI-led innovation, and digital infrastructure investments. As enterprises globally continue to redesign operational structures in the AI era, industry leaders believe GCCs are set to move far beyond their original mandate as support centers and increasingly become part of the enterprise core.