Chennai, India: Global enterprise software provider Ramco Systems has announced the launch of Chia, an enterprise-grade conversational AI agent platform, marking the company’s entry into the fast-growing Agentic AI segment. Designed to automate complex customer interactions, Chia enables organizations to improve response speed, reduce operational costs, and deliver consistent customer experiences at scale.
Part of Ramco’s AI-driven automation suite rTask, Chia goes beyond traditional chatbots by reasoning, deciding, and executing multi-step workflows across enterprise systems. The platform enables businesses to move from human-dependent support models to an exception-based approach, where AI handles routine and complex tasks while human teams intervene only when required.
At the core of Chia is a no-code AI Agent Foundry, allowing customer experience and operations teams to design and deploy AI agents using simple English instructions, without extensive engineering effort. Its Natural Language Workflow (NLW) capability converts business rules — such as refund eligibility, booking validation, and policy enforcement — into deterministic AI workflows, ensuring reliable and compliant automation.
Chia integrates seamlessly with enterprise platforms including CRM, ERP, ITSM, and HR systems, while offering omni-channel engagement across chat, email, and messaging. The platform also features enterprise-grade security, real-time system integrations, explainability logs, human-in-the-loop escalation, and performance dashboards to track automation efficiency, resolution rates, and customer satisfaction.
The solution is designed for multiple industries including e-commerce, travel and hospitality, financial services, technology and SaaS, telecom, healthcare, and media — enabling businesses to automate high-volume customer interactions with accuracy and speed.
Abinav Raja, Managing Director, Ramco Systems, said, “Chia addresses the growing demand for truly agentic AI — systems that not only converse but also reason, act, and deliver measurable outcomes. This launch marks a key milestone in Ramco’s journey towards becoming an AI-native enterprise software provider.”
Sandesh Bilagi, President & COO, Ramco Systems, added, “With Chia, enterprises can deploy production-grade AI agents within weeks, enabling faster, more consistent customer support while modernizing operations without long implementation cycles.”
Ramco Systems serves over 800 customers globally with more than two million users, delivering enterprise solutions across Global Payroll, Aviation, Aerospace & Defense, and ERP, while continuing to drive innovation through AI, Machine Learning, RPA, and Blockchain technologies.