- Introduces 11 groundbreaking innovations, featuring IoT-based UPI, BioAuth, and an AI-powered Chatbot.
- CUB upholds its 120-year legacy of banking excellence by making bold digital advancements for a more intelligent financial landscape in India.
CHENNAI: City Union Bank (CUB), recognized as one of India’s oldest and most trusted private sector banks, made a significant impression at the Global FinTech Fest (GFF) 2025, which took place in Mumbai from October 7 to 9. During the event, the bank introduced a collection of 11 innovative digital payment products and services. Each of these advancements highlights CUB’s dedication to utilizing technology for enhancing customer convenience, security, and promoting financial inclusion in the digital age.
In collaboration with NPCI and other fintech partners, CUB’s new solutions range from IoT-based UPI payments and AI-powered customer support to biometric and facial authentication, redefining the way customers interact with financial systems.
Among the notable launches unveiled by the Governor of the Reserve Bank of India were:
• ‘UPI Circle – My Devices’, enabling secure UPI payments via IoT devices such as smart TVs.
• ‘UPI Reserve Pay’, powered by Single Block Multiple Debit (SBMD), for flexible, controlled recurring payments.
• ‘UPI Help’, an AI-driven Small Language Model (SLM) Chatbot offering 24/7 assistance for UPI-related queries.
• Multisignatory Workflows on UPI, introducing layered authorisations for corporate and joint account payments.
• UPI-enabled Cash Withdrawals at BC touchpoints, strengthening rural financial inclusion.
• BioAuth and FaceAuth, new biometric and facial recognition-based authentication methods for UPI.
• CUB Depend (Credit Line on UPI), CUB Desire (Digital Savings Plan), and CUB RuPay MSME Card, India’s first AI-enabled MSME credit card, tailored for small business empowerment.
Speaking at the event, a representative from CUB stated, “Our mission is to make digital banking intuitive, inclusive, and intelligent. The innovations unveiled at GFF 2025 embody City Union Bank’s vision to lead the way and provide next-generation financial experiences to all Indians — from urban customers to rural entrepreneurs.”
A Legacy of Innovation in the Digital Era : Established in 1904 and based in Kumbakonam, Tamil Nadu, City Union Bank has proudly served the nation for 120 years. With a network of over 890 branches and more than 1,700 ATMs/BNAs across India, the bank remains at the forefront of technological advancement. This includes innovations such as voice-activated mobile banking, multilingual chatbots, wearable payment devices, and digital lending solutions.
Through its progressive digital initiatives, City Union Bank is not merely keeping pace with the fintech revolution; it is actively shaping it. This commitment reaffirms its role as a trailblazer in merging tradition with innovation, paving the way for India’s digital banking future.